Terms & Conditions for MIADOM SOLUTIONS LLC
Effective Date: October 14, 2026
1. Acceptance of Terms
These Terms & Conditions govern your use of the MiaDom Solutions website and services. By purchasing, accessing, or using our services, you agree to these Terms and any signed order form, service agreement, or proposal. If those documents conflict with these website Terms, the signed document controls.
2. Services
MiaDom Solutions provides configurable AI receptionist and business-communication services, which may include voice answering, web chat, SMS or email follow-up, appointment scheduling, outbound calling workflows, CRM tools, connected social channels, call transfers, and secure payment-link delivery. Features depend on the package, configuration, third-party connections, and client-provided information.
3. Fees, Billing, and Taxes
The fees shown in your order form or invoice apply. Standard plans are billed month-to-month through automatic payment unless otherwise agreed in writing. Any applicable setup and implementation fee will be disclosed in your order form, proposal, or invoice before purchase and becomes non-refundable once implementation begins. Prices are plus applicable taxes.
Charges for separately approved phone numbers, messaging, registration, or other third-party services must be disclosed in your written Service Authorization before billing. The Essential voice allowance and additional-minute rate are described below. Complex configurations, additional locations, additional AI agents, and custom integrations may require an additional written quote.
4. Cancellation and Refunds
You may cancel month-to-month service by sending written notice to [email protected] at least 14 days before the next scheduled billing date. If notice arrives less than 14 days before that date, the upcoming renewal may process and cancellation takes effect before the following billing date, subject to your signed terms. Fees for a billing period that has already begun are non-refundable. MiaDom Solutions does not offer a free trial or satisfaction guarantee unless expressly stated in a signed agreement. Billing errors or duplicate charges will be reviewed and corrected when verified.
5. Essential Usage and Professional Fair Use
Essential starts at $697 per month and includes 250 minutes of inbound AI answering per monthly billing period. Additional minutes are billed at $0.50 per minute in arrears under your approved Service Authorization. The allowance resets on the monthly service billing date; unused minutes do not roll over. Usage is measured from total recorded AI-handled call duration, excluding human conversation after transfer. The final additional-usage charge is rounded to the nearest cent, without rounding each call up.
Where a plan is described as including “unlimited AI conversations” or “unlimited AI usage,” that language applies to normal, reasonable business use of the included AI receptionist services and remains subject to fair use. It does not include separate carrier, telephone, messaging, registration, payment-processing, or other third-party charges.
Spam, unlawful or abusive activity, mass telemarketing, excessive automated traffic, resale, attempts to bypass safeguards, or activity that disrupts the platform are prohibited. MiaDom Solutions may investigate unusual usage and may require workflow changes, additional charges, a different configuration or plan, or may limit, suspend, or terminate service when reasonably necessary.
6. Calling and Messaging Compliance
The client is responsible for obtaining and documenting all legally required consent for calls, texts, emails, recordings, and outbound campaigns; honoring opt-out and do-not-call requests; maintaining accurate contact lists; and complying with applicable laws and carrier rules. Outbound AI calling is available only when included and configured, and must not be used for unlawful or unrestricted cold calling.
Recipients may reply STOP to opt out of promotional text messages and HELP for assistance where those functions are enabled. Message frequency varies. Message and data rates may apply.
7. Client Responsibilities
Clients must provide accurate business information, hours, FAQs, routing instructions, calendar availability, staff or department details, and required account access. Clients must review and approve scripts, workflows, offers, payment links, and compliance language before launch and promptly report needed corrections.
8. Third-Party Services and Availability
Our services rely on third-party platforms, carriers, telephone providers, messaging networks, payment processors, calendars, CRMs, and integrations. Their availability, pricing, policies, and performance may change. MiaDom Solutions will use reasonable efforts to maintain service but cannot guarantee uninterrupted operation or the continued availability of every third-party feature or channel.
9. Payments and Sensitive Information
When configured, the AI receptionist may send a secure payment link or guide a customer to an approved payment process. Customers should enter payment-card information only through the secure payment provider. MiaDom Solutions does not intend for sensitive payment-card information to be stored in chat messages or AI transcripts.
10. Privacy and Confidentiality
Our collection and use of personal information is described in our Privacy Policy. Clients must have the right to provide any data, content, or contact lists submitted to the service. Each party will use reasonable safeguards for confidential information and will use it only to provide or receive the services, comply with law, or exercise rights under the applicable agreement.
11. Intellectual Property
MiaDom Solutions and its licensors retain ownership of the platform, configurations, templates, software, and related intellectual property. Clients retain ownership of their business content and data, subject to the permissions needed to configure and operate the services.
12. Disclaimers and Limitation of Liability
AI-generated responses may occasionally be incomplete or inaccurate and should be reviewed for important business, legal, financial, medical, or safety decisions. To the fullest extent permitted by law, services are provided without guarantees of uninterrupted or error-free operation. MiaDom Solutions is not responsible for indirect, incidental, special, or consequential damages arising from service use or third-party systems.
13. Suspension or Termination
MiaDom Solutions may suspend or terminate service for nonpayment, unlawful use, security risks, material violation of these Terms, or activity that harms the platform, providers, or other users. Obligations concerning payment, confidentiality, intellectual property, privacy, and liability survive termination where applicable.
14. Changes to These Terms
We may update these Terms from time to time. The current version will be posted on this page with its effective date. Continued use after an update constitutes acceptance of the revised Terms, subject to any separate signed agreement.
15. Contact Us
MIADOM SOLUTIONS LLC
160 W. Camino Real, Unit #789
Boca Raton, FL 33432
Email: [email protected]
Phone: 561-235-2902